Privacy Policy
How we collect, use, and protect your information.
Who We Are
WAY. ("we," "us," or "our") operates traintheway.com. We are committed to protecting your personal information and being transparent about how we use it.
Information We Collect
We collect information you provide directly to us, including:
- Email address — when you join our waitlist or contact us
- Order information — name, shipping address, and order details when you make a purchase
- Payment information — processed securely by Stripe; we never store your card details
- Communications — messages you send via our contact form
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To send email updates you've opted into (you can unsubscribe at any time)
- To respond to your questions and support requests
- To improve our website and offerings
Third-Party Services
We use the following third-party services to operate our business:
- ConvertKit — email marketing and waitlist management
- Snipcart — shopping cart and order management
- Stripe — payment processing
- Netlify — website hosting and form submissions
Each of these services has its own privacy policy governing how they handle your data. We encourage you to review them.
Cookies
Our website uses cookies to support shopping cart functionality and analytics. You can disable cookies in your browser settings, though this may affect some features of the site.
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@traintheway.com.
Children's Privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by posting the new policy on this page with an updated date.
Contact
Questions about this policy? Reach us at hello@traintheway.com.